Refund policy
Thank you for shopping at Everglow.
Because skincare products are personal care items, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and confirmed.
All Sales Are Final
- No Cancellations: Once your order is placed, it immediately enters processing and cannot be modified or canceled.
- No Returns or Refunds: We do not accept returns or offer refunds for change of mind, incorrect product selection, or personal preferences.
Please review your order carefully, including item selection, quantities, and delivery details, before completing your checkout. If you need assistance selecting the right product for your skin type, feel free to reach out to us before making a purchase.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us. If your order arrives damaged during transit, defective, or if you received the wrong item, please notify us within 24–48 hours of receiving your package.
How to report an issue:
- Send us a direct message on Instagram @ever.glowlb.
- Include your Order Number.
- Provide clear photos or a short video showing the damaged or incorrect item alongside the packaging.
Once verified, we will arrange a replacement for the affected item at no additional charge.
Questions?
If you have any questions about your order or need advice on choosing the right products, please reach out to us prior to ordering through DM on our official Instagram page @ever.glowlb. We’re always happy to help you find your perfect glow!